Refund Policy

Last updated: November 18, 2025

Thank you for shopping with Modfitmodfit. We strive to provide a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for phone case purchases made through our Services.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

  • The phone case must be unused, uninstalled, and in the same condition as received

  • Protective films, packaging, and accessories must be intact

  • Return requests must be initiated within 7 days of delivery

  • Personalized / custom phone cases are non-returnable, except in cases of defects or errors caused by us

Non-Returnable Items

  • Personalized or custom-made phone cases

  • Clearance or final sale items

  • Items with signs of use, damage, or missing packaging

  • Cases ordered with incorrect model or personalization details provided by the customer

How to Request a Return

To initiate a return or exchange, please contact us with:

  • Order number

  • Reason for return

  • Clear images or videos (required for damaged or defective items)

📧 Email: walletbest4@gmail.com

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If Approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days, depending on your bank or payment provider

If Rejected:

  • The item will be shipped back to your original address

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. If still unresolved, email us at walletbest4@gmail.com

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect phone case, please contact us within 48 hours of delivery with clear photos or videos.
Eligible cases will receive a replacement or full refund at no extra cost.

Shipping Costs for Returns

  • Return shipping costs are paid by the customer, unless the item is defective or incorrect

  • Original shipping charges are non-refundable

Exchange Requests

Exchanges are subject to product availability.
If the requested phone case model or design is unavailable, we will offer:

  • A full refund, or

  • Store credit

Contact Information

For any return or refund assistance, please contact us:

Trade Name: walletbest.shop
Owner Name: Solanki Nirupaben Hasmukhbhai
Email: walletbest4@gmail.com
Address: 134, Shanti Nagar Society, Punagam, Surat City, Gujarat – 395010
Mobile: +91 79848 70464